What are the risks when placing an order as a pre-order?When will I receive my order?Is this a pre-ordered product?How long is the warranty?Do you offer free shipping worldwide?How can I track my package?
Since it is a pre-ordered product, the money that we receive from pre-orders is being used to develop and improve the product. The risks are therefore that you cannot cancel or return a product that you have pre-ordered. There is also a risk that the appearance as well as the specification of the earbuds may be changed or modified.
The expected delivery time is 9-12 weeks at the moment. We are working very hard and are doing our best to deliver the earbuds as fast as we possible can. However, the estimated time frame can change depending on when all the factors regarding the earbuds will be synchronized. We recommend to join our newsletter for the latest updates regarding the earbuds.
Yes, the Jogab is a product under development and we are therefore selling it as a pre-order at the moment.
We offer a one year manufacturer's warranty.
Yes, we offer free shipping worldwide!
We have partnered with the world’s leading shipping companies to guarantee that the products you order arrives safely at your door. For every order, we provide you a tracking number for your convenience to follow your package from warehouse all the way to your home.