Frequently asked questions

When will I receive my order?
If nothing else is mentioned, swedish orders will be delivered within 1-2 days and international orders will be delivered within 3-5 days.
How can I use one earbud independently?
IF YOU ARE USING BOTH EARBUDS BUT DECIDED THAT YOU ONLY WANT TO USE ONE EARBUD: Just put the right (R) earbud into the charging case and the right earbud will turn off while the left earbud is still turned on. In this case it is only possible to use the left (L) earbud as an indpendent unit. IF THE EARBUDS ARE IN THE CHARGING CASE: Take the earbuds out from the charging case, green indicator light will flash three times on each earbud which means that the earbuds are powered on. Press and hold on the left earbud for three seconds to power off the earbuds. Now press and hold for five seconds on the earbud that you want to use as a single until red and green indicator light flashes alternately. A new device will appear on your bluetooth settings as "Jogab", connect to it. IF THE EARBUDS ARE NOT IN THE CHARGING CASE: Make sure both earbuds are powered off. Now press and hold for five seconds on the earbud that you want to use as a single until red and green indicator light flashes alternately. A new device will appear on your bluetooth settings as "Jogab", connect to it.
How do I reset my earbuds, pair them together and connect to my device?
(1) Forget Jogab on your bluetooth settings and turn off your bluetooth. (2) Take the earbuds out from the charging case. Turn them off by pressing and holding on their touch surfaces until you hear "power off". (3) Press and hold on both earbud's touch surfaces simultanously for 20 seconds to reset. (4) Press and hold on both earbud's touch surfaces simultaneously until green lights flashes on both earbuds to power them on. (5) When the green lights flashes, stop pressing the right earbud but keep pressing the left earbud until it flashes red and green and then the right earbud's lights will power off, indicating that the earbuds are connected. (6) Turn on your bluetooth settings and connect to Jogab.
How can I track my package?
We have partnered with the world’s leading shipping companies to guarantee that the products you order arrives safely at your door. For every order, we provide you a tracking number for your convenience to follow your package from warehouse all the way to your home.
It only comes sound from one earbud. What should I do?
If it only comes sound from one earbud, it means that your earbuds are not paired together. To avoid this, make sure that both earbuds are turned on. But if it happens that only one earbud is producing sound, then you can fix the issue manually by first turning off your earbuds by pressing on one of the earbuds for 3 seconds. Then you will need to turn them on manually by pressing and holding on both earbuds at the same time for 3 seconds until green indicator lights flashes. You then stop pressing the right earbud but keep pressing the left earbud until it flashes red & green light and secondary earbud (right) lights will turn off, indicating that the earbuds are connected
Why do I see two Jogab units on my bluetooth settings?
If you see two Jogab units on your bluetooth settings, it means that your earbuds are not paired together. If you connect your device to one of the Jogab units, then you will only connect to one earbud and it will only come sound from the earbud which you connected to. To solve this, you need to first turn them off and then turn them on manually by pressing and holding on both earbuds at the same time for 3 seconds until green indicator lights flashes. You then stop pressing the right earbud but keep pressing the left earbud until it flashes red & green light and secondary earbud (right) lights will turn off, indicating that the earbuds are connected.
How do I pair and connect my earbuds?
Take the earbuds out of the charging case. The earbuds will power on automatically and pair together. The left earbud will flash red and green and the right earbud will have no lights, indicating that the two earbuds are connected. If the earbuds isn’t in the charging case and are turned off, press and hold on the earbud’s touch surfaces at the same time for 3 seconds until green indicator lights flashes, stop pressing the right earbud but keep pressing the left earbud until it flashes red & green light and the secondary (right) earbud will have no lights, which indicates that the two earbuds are connected. Turn on your mobile phone’s Bluetooth function and search for the name ”Jogab”, connect to it. (The two earbud’s indicator lights will turn off once connected).
How do I turn off my earbuds?
Press and hold any earbud’s touch surface for 3 seconds until the two earbud’s red indicator light quick flash 3 times to power off the earbuds, or put the earbuds directly into the charging case to power off the earbuds.
Do you have tutorial video?
Yes, watch this link: https://www.youtube.com/watch?v=O8XLoNDfmZ8&t=18s
How do I adjust the sound with my Iphone or Ipad?
Go to Settings > Music > EQ. Use the Equalizer to adjust the treble and bass to your desire. Recommendation is to boost the bass and/or reduce the treble. You can of course use another Equalizer App or other solution if you find that it works better for you.
How do I adjust the sound using Spotify?
Go to Settings > Playback > Equalizer. Use the Equalizer to adjust the treble and bass to your desire. Recommendation is to boost the bass and/or reduce the treble.
How do I adjust the sound with my adroid device?
Go to your music settings and search for Equalizer and you will be able to adjust the sound. Recommendation is to boost the bass and/or reduce the treble. You can of course use other Equalizer Apps or other solutions if you find that it works better for you.

Have a question we have not answered?

Go to contact us!