Frequently asked questions

How do I pair the Jogab earbuds for the first time?
Hold on the touch surface on each earbud as you turn them on. The lights will blink red and green. Keep holding on both earbuds until left earbud only shows green light, now they are paired.
When will I receive my order?
The expected delivery time is 6-8 weeks at the moment. We are working very hard and are doing our best to deliver the earbuds as fast as we possible can. However, the estimated time frame can change depending on when all the factors regarding the earbuds will be synchronized. We recommend to join our newsletter for the latest updates regarding the earbuds.
Is this a pre-ordered product?
Yes, the Jogab is a product under development and we are therefore selling it as a pre-order at the moment.
How long is the warranty?
We offer a one year manufacturer's warranty.
Do you offer free shipping worldwide?
Yes, we offer free shipping worldwide!
How can I track my package?
We have partnered with the world’s leading shipping companies to guarantee that the products you order arrives safely at your door. For every order, we provide you a tracking number for your convenience to follow your package from warehouse all the way to your home.

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