Frequently asked questions

When will I receive my order?
If nothing else is mentioned, swedish orders will be delivered within 1-2 days and international orders will be delivered within 3-5 days.
How can I use one earbud independently?
Take one earbud out of the charging case and red & green indicator lights will flash after 5 seconds alternately (If the earbud isn’t in the charging case) with the earbud off from the charging case, press and hold the touch surface for 5 seconds until red & green indicator lights flashes and you hear "Pairing mode". Turn on your mobile phone’s Bluetooth function and search for the name ”Jogab” to connect it. Indicator light will turn off once connected.
How long is the warranty?
We offer a one year manufacturer's warranty.
How do I reset my earbuds, pair them together and connect to my device?
(1) Place the earbuds and mobile phone within 1 meter. (2) Make sure both earbuds are turned off. (3) Press and hold on both earbuds for 8 seconds at the same time to clear the TWS pairing record. (4) Press and hold on both earbuds at the same time for 3 seconds until green indicator lights flashes. Then wait until main earbud (left) flashes red & green light alternately and secondary earbud (right) flashes green light, indicating that the earbuds are paired automatically. (5) Turn on the bluetooth on your mobile phone and search for the name ”Jogab” to connect. Both earbuds indicator light will turn off once connected. Note! Do not hold on until "pairing mode" if you want to pair your earbuds together. To pair your earbuds, you just need to hold on for 3 seconds until you see green light.
How can I track my package?
We have partnered with the world’s leading shipping companies to guarantee that the products you order arrives safely at your door. For every order, we provide you a tracking number for your convenience to follow your package from warehouse all the way to your home.
It only comes sound from one earbud. What should I do?
If it only comes sound from one earbud, it means that your earbuds are not paired together. To solve this, you have to make sure that both earbuds are turned on when you take them out of the case. If one earbud is not turned on or if you take one earbud out from the charging case faster than the other, then the earbud you took out faster will connect to your device and the other earbud will not be able to pair and connect once this happens. Both earbuds therefore need to be taken out at the same time and both earbuds need to be turned on in order for the earbuds to pair and connect to your device. To avoid that one earbud will connect before the other you can turn your bluetooth off until you have taken out both earbuds from the charging case and then turn your bluetooth on again. But if it happens that only one earbud is producing sound, then you can fix the issue manually by first turning off your earbuds by holding on one of the earbuds for 3 seconds. Then you will need to turn them on manually by pressing and holding on both earbuds at the same time for 3 seconds until green indicator lights flashes. You then wait until main earbud (left) flashes red & green light alternately and secondary earbud (right) flashes green light, indicating that the earbuds are paired automatically.
Why do I see two Jogab units on my bluetooth settings?
If you see two Jogab units on your bluetooth settings, it means that your earbuds are not paired together. If you connect your device to one of the Jogab units, then you will only connect to one earbud and it will only come sound from the earbud which you connected to. To solve this, you need to turn them on manually by pressing and holding on both earbuds at the same time for 3 seconds until green indicator lights flashes. You then wait until main earbud (left) flashes red & green light alternately and secondary earbud (right) flashes green light, indicating that the earbuds are paired automatically.
What does pairing mode mean?
When you touch on your earbuds touch surface and hear the sound "pairing mode", it means that you connect only one earbud to your device. It is therefore important to not hold on until pairing mode if you want to pair your earbuds together.
How do I pair and connect my earbuds?
Take the earbuds out of the charging case at the same time, wait 3 seconds and the main earbud will flash red & green light alternately and secondary earbud will flash green light, indicating that the two earbuds are paired automatically. If the earbuds isn’t in the charging case and are turned off, press and hold on the earbud’s touch surface at the same time for 3 seconds until green indicator lights flashes and the main earbud flashes red & green light alternately and secondary earbud flashes green light, which indicates that the two earbuds are paired automatically. Turn on your mobile phone’s Bluetooth function and search for the name ”Jogab” to connect it ( the two earbud’s indicator lights will turn off once connected).
How do I turn off my earbuds?
Press and hold any earbud’s touch surface for 3 seconds until the two earbud’s red indicator light quick flash 3 times to power off the earbuds, or put the earbuds directly into the charging case to power off the earbuds.
Do you have tutorial video?
Yes, watch this link: https://www.youtube.com/watch?v=O8XLoNDfmZ8&t=18s
How do I adjust the sound with my Iphone or Ipad?
Go to Settings > Music > EQ. Use the Equalizer to adjust the treble and bass to your desire. Recommendation is to boost the bass and/or reduce the treble. You can of course use another Equalizer App or other solution if you find that it works better for you.
How do I adjust the sound using Spotify?
Go to Settings > Playback > Equalizer. Use the Equalizer to adjust the treble and bass to your desire. Recommendation is to boost the bass and/or reduce the treble.
How do I adjust the sound with my adroid device?
Go to your music settings and search for Equalizer and you will be able to adjust the sound. Recommendation is to boost the bass and/or reduce the treble. You can of course use other Equalizer Apps or other solutions if you find that it works better for you.

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